I waited each week and experimented with contacting Annette at the extension supplied by Rosemarie and there was no this sort of extension or particular person by that identify. I referred to as Rosemarie back again and was told that she would have someone call me back again. Following no response I contacted Rosemarie, remaining messages and have not read back. It seems to me Empire Today is not enthusiastic about repeat or referral company. I'm really displeased with the caliber of the carpet I used to be bought and the lack of response by Empire Today. Based on the reviews I have browse I would like I would have investigated your business in depth ahead of I contacted you. I have now chose to have the carpets removed and challenging wood flooring put in. An price I did not approach on at this time. I'd hope that a rep from Empire Today, immediately after reading my put up will Call me extremely quickly. I am from the brain to Call the BBB and the media retailers that Empire Today market on and allow them to know of my encounter.
In a nutshell he mentioned it was noticeable they were being trying to get carried out promptly. He explained customer care would call me to timetable restore.
401(k) For anyone who is a person who thrives on challenge and believes which you could positively effect our small business even though generating change transpire, Empire could possibly be the place for you. Sign up for our Expertise Community and investigate chances! What is a Talent Community?
We all know this has actually been a disheartening experience, and realize that we’ve reviewed probable remedies along with you. In the event you proceed to possess queries and/or fears make sure you Call us at customersupport at emprie-today.com.
They hard cash my Verify immediately but when I need it back so I can hire someone else they hold my cash for ransom. Never at any time use this business. Tried out to get the hold produced to the checks and that dept is not in on the weekend. Convey to me it’s extremely hard. Wtf screw empire flooring.
We sense your annoyance and sincerely regret to listen to you were inconvenienced by this make any difference. We’ll be in contact with you before long to to discuss your expertise, and begin Performing in the direction of a solution.
June 13, 2018 at seven:fifty five pm Ryan hardly ever responses his telephone or contact you back again till you connect with his boss and he always defends him sayiong that he's Functioning while in the warehouse, well I suppose they dont have phones in the warehouse. immediately after having the restoration co appear out drying the flooring for 4 more times, Ryan known as me again and scheduled Yet another instaltion date after they came they checked the floor yet again and said it was continue to not dry nevertheless and told my son which the carpet the sub flooring would need being eliminated plus the carpet that was insallled weeks in the past and my cupboard that my refrigator is up coming as well demands taken down, Si I referred to as my insurance policies agent and he sent another restoration to return out and Test and he foind here a 4 in by 6 inch bit of wood that was still soaked and so he callled Ryan they usually talked and Ryan stated it had been ok to read more setup the floor. NOW it has been six months that my carpet was mounted so I've my carpet covered with sheets and blankets And so the debree in the kitchen flooring through the glue and Dust in the Uncooked floor on my new carpet so my household appears to be like outrageous and my frig is in the middle of the floor in my kitchen area, So since the new restoration person called me and advised me Ryan explained it had been ok I took a months trip to receive my flooring imstalled and have my home jointly, I named Ryan all week without having reaction once more till I named his boss once again and he explained We nevertheless cant put in your ground it should be 100% dry , Meanwhile the restoration male felt that I essential carpet in my basement mainly because he felt it would be safer , SO Once i lastly bought maintain of Ryan He stated he would occur out himself and Check out the kitchen moisture and Verify my match space For brand new carpeting and he instructed me which i must take the old carpet in the gameroom my self.
I have not obtained a contact again. Please reply, letting me know you might have obtained my this e-mail and my email from yesterday, found down below.
Just after displaying him the paperwork told me to get rid of the floor and a value to me, and stating there was no way I was having to pay more income, he agreed to fix the challenge. Installers did what they might on day a person and calculated for resources to mend and finish on day two.
I expect to generally be reimbursed for day without work function And maybe for The full carpet since you cannot adhere to up in your warranty .
Kim mentioned that she was going to ship an email to the GM John and Trevor letting them know of my concern/dissatisfaction and ask for for any get in touch with again just before Monday. I didn’t get a phone back on Friday, December 1st. On Monday, December five, 2017, I obtained a voice message (speaker phone) from Kim, Trevor and GM John M at 11:53am EST. I used to be in a meeting and returned their simply call later that day at one:50pm EST and still left a information for Kim for the number she provided and after that a voice concept on the general CS variety, ext. 4515. I did not receive a get in touch with back again.
The day now is 07/27/27 – Considering that we begun – We have now had the majority of the carpet changed 2 times, as well as vinyl changed 3 times. Now we have operate out patience with this business – their company department acknowledges that We've had lots of troubles – none of which ended up ours, plus they received’t reply to employ any longer. They nevertheless haven’t concluded The task. Now the carpet inside the learn bedroom is buckling up all around the space – as well as grasp bathroom vinyl however really should get replaced.
We regret to hear that you were being unsatisfied with your expertise. We hardly ever want our buyers to really feel this fashion, and we’ll be next up with you Soon To find out more.
?? .Now I'm informed all over again I'll hear from them in 24 hrs, as I have already been informed right before, so I am sensation I'm just being lied to and you've got no intention of fixing this issue, ,If that is so just notify ,me that you'll not fix this. ,I'm pretty displeased.